Shipping policy

Please note that processing times and shipping times are different.

Location	Processing	Shipping
Within Red Deer	Same day	Same day
Outside Red Deer	1 business day	24 hours

 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Local delivery

We offer local delivery within Red Deer City limits for $5 ($20 minimum purchase).

Deliveries are made from 9 am-5 pm from Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at 100 Jewell Street, Red Deer Alberta T4P 4A8, Canada. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up the same day. We will send you an email when your order is ready along with instructions. 

For our in-store pickup hours, please refer to the table below. Please have your order confirmation email with you when you come.

Day	Hours
Monday	9a.m.-7p.m.
Tuesday	9a.m.-7p.m.
Wednesday	9a.m.-7p.m.
Thursday	9a.m.-7p.m.
Friday	9a.m.-7p.m.
Saturday	10a.m.-4p.m.
Sunday	11a.m.-3p.m.
Holidays	11a.m.-3p.m. (Closed on Christmas Day (December 25), New Year's Day (January 1), and Easter Sunday)

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at mbquiano@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please refer to our return and exchange policy page. 

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at mbquiano@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mbquiano@gmail.com.